Support
Need help with mosium?
Check the Guide first. If the issue remains, contact us by email.
When you contact us
When possible, include:
- mosium version
- macOS version
- what you were trying to do
- what happened instead
- steps to reproduce
- a screenshot that shows the issue, with private information removed
Please do not send passwords, Apple Account credentials, secrets, or personal files that are not needed to understand the problem.
FAQ
A registered file or folder is unavailable.
Use Relink… from the item's Action/context menu and select its current location. mosium does not automatically delete an item just because its saved reference becomes unavailable.
Some local items do not open after moving to another Mac.
Backup/Import preserves layout and registration information, but Sandbox access and filesystem locations can differ between Macs. Relink the affected items as needed.
My Full purchase is not being recognized.
Try Settings > General > Restore Purchases…. Purchase and entitlement processing uses Apple's StoreKit / App Store path.
A website icon is not appearing.
Site-icon retrieval is asynchronous and can fall back to the generic URL icon depending on the website, network state, and metadata returned by macOS. The URL can still be opened normally.
The global shortcut does not show mosium over a full-screen app.
In Initial Release, mosium does not display its launcher window over another app's full-screen Space. Return to a normal Desktop Space and use the shortcut again.
How do I back up mosium?
Use File > Export Backup…. Restore with File > Import Backup….